Terms and Conditions

Hello! 

If you’re reading this, you’re about to make a deposit on your flower preservation and we’re so happy you found us! We are so excited to work with your beautiful flowers and make them last forever. 

This Terms and Conditions Agreement (the "Agreement") is entered into by and between Forever Fleur (referred to as "we," "us," or "our") and the customer of Forever Fleur's flower preservation services (referred to as "Client," "you," or "your"). By continuing with the purchase, you agree to be bound by the terms and conditions outlined in this Agreement.

  • Ordering and Payment

    • To initiate floral preservation services, you must read through this document, and a non-refundable deposit may be required. Full payment is due upon the day we receive your flowers. We accept payment through Venmo, Zelle or cash. 

  • Turnaround Time

    • The average turnaround time is eight to sixteen weeks from when we receive your flowers. Turnaround time may take longer than that, especially during our busy season (fall). Forever Fleur has the right to push back the timeline of completion as many times as necessary in order to provide the best finished product. 

  • You understand that not all flowers in your bouquet will be used due to thickness, flower condition, or lack of space.

  • You understand that during the preservation process, flower colors do change and white flowers are more prone to browning and red flowers dry darker. You understand that your flowers are preserved naturally and may dull or lose pigment with age.

  • Forever Fleur reserves the right to substitute matching flowers when needed due to damage of original flowers.

  • You understand that any wires, adhesives, pins, or other methods used to secure your flowers by your florist may result in deeming your flowers unworkable.

  • You understand that once your flowers have begun the preservation process, they are unable to be sent back to you until the process is complete.

  • Flowers not used in the design will become property of Forever Fleur.

  • You understand that we can’t promise perfection, but we will work diligently to get as close to perfect as possible. Some imperfections may include micro bubbles, transparent spots on flowers, or flowers changing colors during the drying process.  Please remember that this is handmade by a human, not a machine. 

  • If we are not happy with how a piece is turning out, we will reach out to you with options such as adding an additional piece for free or starting the piece over. 

  • Forever Fleur is not responsible nor can be held liable for spoilage due to natural causes (i.e. power outages) or mechanical failure beyond their control. We avoid pouring resin on days where we are expecting large storms or colder than normal temperatures to prevent resin from being ruined in a power outage.

  • Ownership and Usage

    • Upon completion of the preservation process and full payment, the preserved flowers become the property of the client. Forever Fleur reserves the right to use photographs of the preserved flowers for promotional purposes, unless otherwise specified in writing by the client. 

  • Aftercare

    • Proper care of your resin block is vital to its longevity. It must be kept out of prolonged direct sunlight to prevent fading. If you drop it or something falls on it, there is a chance that the edges can chip. You can clean it with any household cleaning supply, but water and a paper towel will do the trick!

  • Cancellation and Refunds

    • Cancellations must be made in writing and are subject to the terms outlined in this agreement. Non-refundable deposits will not be returned. Refund eligibility for cancellations will be determined on a case-by-case basis. 

  • Liability

    • Forever Fleur is not liable for any damages, losses, or injuries arising from our floral preservation services. Our liability is limited to the value of the preservation services provided. 

By engaging in Forever Fleur's floral preservation services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

For any questions or concerns, please contact us.
foreverfleurdesigns@gmail.com

Shipping & Delivery

Shipping Terms

  • You understand that you are fully responsible for the shipping of your bouquet to Forever Fleur, including all costs associated with that shipment to and from Forever Fleur. You acknowledge and agree that Forever Fleur is not responsible for any damage to your flowers that may occur during shipping and we are not responsible for any packages or bouquets that are lost or delayed. You hereby waive any right or remedy against Forever Fleur for lost or damaged bouquets prior to the arrival to the premises of Forever Fleur. You understand that if a bouquet is damaged or lost during shipment, Forever Fleur will refund only up to the amount paid by you to Forever Fleur, and we will not be responsible for the value of the flowers or any other incidental loss or damages. You understand that your bouquet will be worked with in the condition it is received. You understand that if your bouquet is unworkable due to bugs or mold, it will not be shipped back to you and will be discarded. You understand that if your bouquet arrives and is deemed unworkable by Forever Fluer, your order will be canceled and you will be issued a refund. You understand that if your shipping address changes prior to your resin block being shipped, you are responsible for giving us your new address. 

Local to Austin?

  • If you live in Austin, we can do pick-ups and drop-offs locally and avoid shipping costs! Please see our process on the “About” page for more information.